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Job Description


  HOUSEKEEPER     JOB DESCRIPTION         Reports To: SERVICE MANAGER The purpose of this job description is to communicate the responsibilities and duties associated with the position of HOUSEKEEPER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.   Every WRH employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose and culture of customer service. Working together as a team encourages superior performance through open communication and decision empowerment.   It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.   JOB SUMMARY   The primary responsibilities of the HOUSEKEEPER involve the upkeep of each apartment and common areas in order to enhance and maintain the property’s appeal. The HOUSEKEEPER will also assist the rest of the service staff, as directed, in their efforts to manage the property in an efficient manner.   WAGE/HOUR STATUS   Non-Exempt (eligible for overtime)   DUTIES AND RESPONSIBILITIES   Cleans all vacant apartments: o Cleans ovens, refrigerators, range hoods, drawers, cupboards, sinks, garbage disposals, light shades and globes, windows, blinds, hot water heaters, window tracks, thermostat covers, outlet covers, doors, floors, counter tops, bath tubs, shower rods, toilets, medicine cabinets, vents, towel bars, patios, balconies, mirrors, pool furniture, washers, and dryers. Vacuums air conditioner closets and carpets. Mops floors. Cleans the office, clubhouse, and restrooms on a daily basis (prior to 9 m.). Cleans and maintains model apartments on a daily Cleans and maintains laundry facilities, fitness center, and any other amenity area daily by 10:00 m. Sweeps entrance areas, patios, balconies, outer office areas, and Removes and disposes of trash from inside apartments and Cleans common areas and removes Stocks toilet paper, tissues, soap, and towels in Inventories cleaning Replaces light Removes stickers and decals from Raises and lowers flags daily. Inspects flags to ensure they are in good repair and Places flyers and notices on doors as directed by Performs all work with the residents’ satisfaction in mind, with a goal to ensure scores on resident satisfaction surveys above the industry index on move-ins and pre-renewal surveys.       Maintains awareness of property safety precautions at all times. Promotes You Matter culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors and the residents. Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level. Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors. Performs additional duties requested by the Service Manager or Property   QUALIFICATIONS   Must meet all physical requirements and be able to take direction. High school diploma or equivalent is preferred. Equipment Requirement: Mops,  brooms,  vacuum  cleaner,  window  squeegee,  scrubber,  step  stool,  small  ladder, screwdriver, and other miscellaneous hand tools. Is required to wear gloves as tasks dictate. Work Hours: Minimum of 40 hours per week, as assigned by the manager, Monday through Friday.   Weekly schedule may change as required. May be necessary to work weekends. Equipment: An  employee  in  this  position  must  be  knowledgeable  and  skilled  in  the  safe  use  and maintenance of cleaning fluids and tools.   PHYSICAL REQUIREMENTS   Constant need (66% to 100% of the time) to be on Have constant need (66% to 100% of the time) to perform the following physical activities:     Bend/Stoop/Squat Perform routine cleaning; pick up debris Climb Stairs Routine cleaning duties require access to 2nd and 3rd floor apartments Push or Pull Move light furniture, appliances, open and close doors, etc. Reach Above Shoulder Climb Ladders Grasp/Grip/Turning Finger Dexterity Perform routine cleaning duties Perform routine cleaning duties Handle cleaning tools and equipment Handle cleaning tools and equipment   Lifting/carrying (cleaning supplies, vacuum, step stool, ):   50 lbs. – 75 lbs. Rare need (less than 1% of the time) 25 lbs. – 50 lbs. Occasional need (1% to 33% of the time) 1 lb. – 25 lbs. Constant need (66% to 100% of the time)   Required to handle cleaning Certain cleaning chemicals may require pre-mixing.       VISION REQUIREMENTS   Constant need (66% to 100% of the time) to observe areas needing attention/correction. Read cautionary labels; respond to written instructions from Frequent need (33% to 60% of the time) to see things clearly beyond arm's Observe and assist maintenance; observe problems throughout property.   HEARING REQUIREMENTS   Not Frequent need (33% to 66% of the time) to receive instructions from residential management. Written instructions should be acceptable.   SPEAKING REQUIREMENTS   Constant need (66% to 100% of the time) to verbally communicate with staff and   WORKING ENVIRONMENT   Indoors (66% to 100% of the time). Occasionally outdoors (1% to 33% of the time). Occasional exposure (1% to 33% of time) to cleaning chemicals, paint fumes, solvents, adhesives, Example: Apartments during/after make-ready. Frequent need (33% to 66% of the time) to work in awkward and confining Must be able to work in a fast-paced and customer service-oriented environment. Performs duties under pressure and meets deadlines in a timely Works as part of a team, as well as completes assignments Takes instructions from Exercises problem-solving Interacts with co-workers, supervisors, guests and the public in a professional and pleasant   REASONING DEVELOPMENT   Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.   SAFETY RESPONSIBILITIES   Learn and comply with all company safety Use appropriate safety equipment at all Immediately report all unsafe conditions to Must be familiar with all safety features or equipment, machinery, or materials encompassed by job Must check with supervisor if there is a question as to the safe procedure to be used for any job Takes the monthly safety course as assigned.                           ADDITIONAL REQUIREMENTS   Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to This job description is intended to describe the general nature and work responsibilities of the This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials. This job description does not constitute an employment contract between the company and any The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work