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Job Description

Torrid Sales Associate

Primary responsibility of a Sales Associate of Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve customers using Selling Skills. ACCOUNTABILITIES Customer Service Uses Selling Skills Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations Covers the sales floor zone as assigned Performs cash register functions as required and ensures accuracy and efficiency Shares fashion knowledge and information with customers and members of store team Merchandise Presentation Assists with planogram changes including store map, wall, fixture, merchandising mix, etc. Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness Communicates fashion trend information to management and respective HQ partners Loss Prevention Complies with loss prevention policies and procedure Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary Administration/Operations Understands and complies with Company policies and procedures Assists in the organization of backroom including stocking and arranging products and supplies Performs other duties as assigned Leadership Works and communicates well with others, regardless of position, to achieve best results Appropriately represents the store to customers and co-workers Maintains professionalism at all times Takes direction well and follows though with SM/ASM on assignments Takes responsibility for own performance and consistently meets commitments REQUIREMENTS Experience & Education Previous retail store experience preferred Knowledge of music and fashion Minimum of 18 years of age Competencies & Skills Demonstrated excellent customer service skills Strong verbal communication skills Can do attitude and a team player Physical Requirements (with or without reasonable accommodation) Able to stand and walk around during scheduled hours Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc. Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc. Able to remain calm and focused under pressure